As a healthcare provider, you want to see your medical business successful. The success of any business depends on its management. Efficient healthcare practice management helps to increase revenue and ensure that patients get a quality service. Thanks to technology, the business world has several ways of improving its productivity.
You can boost the productivity of your healthcare practice through smart hiring, integrating solution-based technology, train your workers to put up with the current technology, digitize your patient paperwork, invest in a comfortable staff lodge and activate online scheduling among others.
This post will cover efficient ways that can help boost your healthcare practice and help you remain on the top of the game;
Activate Online Scheduling
Activating a demand full-time online schedule feature will help to reduce the administrative workload for your managerial staff. Essentially, a simple ‘ book an appointment feature can improve your front desk operations in the following ways;
Your managerial team won’t have to respond to incoming calls throughout the day. That will give them time to attend to patients who are present in the clinic.
Patients who wish to get in touch with your support staff to enquire about something important no longer have to wait on the phone as your team answers appointment calls.
Your customer care support staff has nothing to worry about making scheduling errors. Repeated calls about appointments are confusing and overwhelming, and you’ll have spared your team the stress.
You can land new patients as some people find such features thrilling. After all, millennials are skeptical about making calls, they’d rather book an appointment instead.
Put in place computerized appointment alerts
After setting up an online scheduling feature, your staff will no longer waste more time on the phone. You can boost productivity even further by putting in place computerized appointment alerts.
When a patient is booking an appointment, they leave an email address or a mobile phone number. Few days before the appointment, the patient receives a message asking them to confirm their appointment by responding to the email. Once they confirm another computerized reminder is set. The second reminder has details such as co-pays, picture ID, parking, etc. If the patient cancels the appointment, they are provided with a reschedule link. If the patient hasn’t canceled the appointment, the final alert is sent at least 24 hours prior to the appointment.
Digitize your Patient paperwork
Manually handling patient paperwork is tiring and consuming. That’s because one patient can use 2-5 sheets. But if you put all their details online, it’s easy, and the process takes less time. Besides, you will look more organized to the patients giving them value for the service. Ensure you have enough computers, printers, and a workforce that’s conversant with the current technology.
Note that with digitized paperwork, your patient’s record will be safe and there will be no chances of making errors.
Invest in a well-equipped lodge staff
Workplace burnout is common in the healthcare sector, and it’s not good for your practice or the employees as it reduces their productivity. That will reduce your profit margin drastically. According to psychology experts, working for long hours without a break triggers emotional stress and fatigue.
You can prevent that by investing in a comfortable staff lodge. It should have modern amenities such as a smart TV, a comfortable coach, connected to Wi-Fi. That way, your employees will use the place to relax and prepare for the task ahead.
Finally, you can outsource your complex management services from Management Service Organizations to offload your managerial team.